We champion the unique quality of our bags and honor the handmade traces that live in every piece we create. As a small family business, our bags are a labor of love, and we put a great deal of effort into creating unique pieces that we hope our customers will love. However, we understand that things don't always turn out as planned. If you are not happy with your purchase, your item is defective, damaged, or if you receive the wrong item, please contact us within 48 hours of receiving your order.

 

To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, and in its original packaging. You’ll also be required to present your receipt or proof of purchase.  

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To start a return, please contact us at shopvachagan@gmail.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Refund amounts are applied only to returned products, and do not cover any original shipping fees or return shipping fees incurred by the customer.